At Precious Image Jewelers, we prioritize your satisfaction. Please review our policy for returns and exchanges below:

Online Purchases

• Return/Exchange Period: Within 15 days of delivery.
• Eligibility Requirements:
  1. Items must be in their original condition, unworn, and free from any damage.
  2. Products must include all original packaging, tags, and proof of purchase (receipt).
  3. Custom Orders: Not eligible for return or exchange.

In-Store Purchases

• Return/Exchange Period: Within 7 days of purchase.
• Eligibility Requirements:
  1. Items must be in their original condition and accompanied by the original receipt.
  2. Custom Orders: Not eligible for return or exchange.

How to Process an Online Return or Exchange

1. Contact Us: Reach out to our customer service team to initiate the return or exchange process.
2. Prepare Your Item: Securely pack the item with its original packaging, tags, and receipt.
3. Shipping: Send the package to the return address provided by our team. Please ensure the package is insured and trackable, as we are not responsible for lost shipments.

Refund Process

• After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days and credited to your original payment method.
• Note: Shipping fees are non-refundable.

Non-Returnable Items

• Custom or personalized orders.
• Items not in their original condition.

Layaway & Financing Options

We offer flexible layaway and financing plans to make your shopping experience even more convenient. Contact us for more details.

At Precious Image, your satisfaction is our top priority. Please don’t hesitate to reach out to our customer service team with any questions or concerns about our policies.

We’re here to make your shopping experience as smooth as possible. For any questions or assistance, please contact our customer service team.